Thank you for choosing StreamMaster! We are dedicated to providing an exceptional IPTV experience. However, if you are not fully satisfied with your purchase, we encourage you to review our refund policy to understand the terms and conditions.

Important Note:
Please contact our customer support team before initiating any payment dispute. Disputing charges before reaching out may result in the loss of both your money and access to our services. Refunds cannot be issued if a dispute is raised, as funds will remain frozen, and the service will be disabled.

Refund Policy Overview

At StreamMaster, we stand behind our services and strive to ensure customer satisfaction. If you experience an issue that renders the service unusable, we will gladly process a refund under specific conditions.

How to Request a Refund

To request a refund, follow these steps:

1. Locate your transaction order ID.
2. Email us with the subject line “Request for Refund” and describe the issue you are experiencing.
3. Attach any relevant proof to support your request (e.g., screenshots, error messages).
4. We will review your request, provide evidence of our work, and offer detailed feedback explaining our perspective.

Refund Conditions

• Technical Issues: Refunds will only be issued for technical problems if you provide us a reasonable opportunity (up to 48 hours) to resolve the issue. If the issue remains unresolved, we will offer a full refund.
• Refund Window: Refund requests must be submitted within 72 hours of the purchase. Requests made after this period will not be eligible for a refund.
• Payment Method: Refunds processed via credit card may take 20-31 business days to appear in your account. In some cases, it could take up to 90 days, depending on your payment provider.
• Partial Refunds: For refund requests made after the 72-hour window, a partial refund may be provided based on the unused portion of the subscription. Our support team will contact you to discuss the details.
• Processing Time: Refunds typically take 20-90 business days to process, depending on the payment processor.

Refunds Will Not Be Issued For:

1. Channel Lineup or Performance: We recommend using the trial period before committing to a subscription to ensure satisfaction with the channel lineup and performance.
2. Setup Issues: While we provide detailed guidance to help you configure your device, we are not responsible for device-specific configurations beyond our control.
3. Temporary Channel Issues: Occasional freezing, buffering, or unavailability of channels may occur due to:
   • Fluctuations in your internet connection.
   • Configuration issues on your device or app.
   • Server updates or maintenance, which are necessary to improve performance.

Service Downtime

If you experience more than 48 hours of continuous downtime caused by a server issue on our end, we will:

• Provide a full refund for the affected subscription period, or
• Extend your subscription for the lost time and offer additional compensation, which can be negotiated.

Contact Us

If you have any questions or concerns about this Refund Policy, our customer support team is here to help!

• Email: contact@ixtreamtv.com
• Phone: [insert phone number]
• Address: StreamMaster
  123 Main Street, Suite 456
  New York, NY 10001

We appreciate your trust in StreamMaster and are committed to resolving any issues to ensure your satisfaction.